At Kidu Kids, we want every child and parent to have a happy experience with our educational, STEM, brain-development, memory, wooden, and creative toys. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to help.

Please read the following Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • The product is received damaged.
  • The product is defective or not functioning as intended.
  • The wrong product has been delivered.
  • The product is missing important components that were supposed to be included.
  • The product otherwise qualifies under the applicable return conditions displayed on the website or at the time of purchase.

Returns are subject to verification and approval by Kidu Kids.

2. Return Period

Eligible return or replacement requests should be submitted within [7 days] of delivery.

Requests received after the applicable return period may not be accepted unless required under applicable law or specifically approved by Kidu Kids.

We recommend checking your order as soon as it is delivered.

3. Products That May Not Be Eligible for Return

For hygiene, safety, product-protection, or other legitimate business reasons, certain products may not be eligible for return once opened or used.

A return may be rejected where:

  • The product has been used beyond reasonable inspection.
  • The product has been damaged after delivery due to improper handling.
  • The product is missing parts, accessories, packaging, manuals, or other items supplied with the product.
  • The product has been modified or tampered with.
  • The original packaging has been substantially damaged or discarded, where the packaging is required for return.
  • The return request is made after the applicable return period.
  • The product does not meet the conditions specified for return on the product page or at the time of purchase.

4. Damaged Products

If your package or product arrives damaged, please contact us as soon as possible.

For damage-related claims, we may request:

  • Order number
  • Photographs of the product
  • Photographs of the outer packaging
  • Photographs of the shipping label
  • A short video showing the issue, where appropriate

This information helps us verify the issue and process the request efficiently.

5. Defective Products

If a toy is defective or does not function as described, please contact our support team within the applicable return period.

After reviewing the issue, Kidu Kids may offer an appropriate resolution, which may include:

  • Replacement
  • Repair, where applicable
  • Refund
  • Another suitable resolution

The resolution will depend on the nature of the issue, product availability, and applicable terms.

6. Wrong Product Delivered

If you receive a product different from the one ordered, please contact us within the applicable return period.

After verification, we may arrange for the incorrect product to be returned and provide the correct product, subject to availability.

7. Missing Parts or Components

If a product is delivered with missing components, pieces, accessories, or other items mentioned as included in the product description, please contact us with your order details and supporting photographs or video.

We will review the issue and, where appropriate, arrange a replacement component, replacement product, or another suitable resolution.

8. How to Request a Return

To request a return, please contact us using the details provided on our website.

Please include:

  • Your name
  • Order number
  • Product name
  • Date of delivery
  • Reason for return
  • Photographs or videos, where required

Our team will review the request and provide further instructions if the return is approved.

Please do not send a product back without receiving return instructions from Kidu Kids.

9. Return Shipping

For an approved return caused by a damaged, defective, incorrect, or otherwise eligible product issue attributable to Kidu Kids, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For other types of returns, shipping costs may be the responsibility of the customer where permitted by the applicable return terms.

10. Product Condition for Return

Where a return is approved, the product should generally be returned:

  • In its original condition
  • With all applicable accessories and components
  • With manuals or instructions, where provided
  • With original packaging, where required
  • Without unnecessary damage or modification

Kidu Kids reserves the right to inspect returned products before approving a refund or replacement.

11. Refunds

Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.

If a refund is approved, it will generally be processed through the original payment method, where technically possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

12. Refund Amount

For an approved refund, the refundable amount may depend on:

  • The amount actually paid for the eligible product
  • Applicable shipping charges
  • Discounts or promotional offers
  • Coupons or other benefits used on the order
  • The reason for the return
  • Applicable taxes or charges
  • The terms applicable to the specific order

Any non-refundable charges, where applicable and legally permitted, will be communicated as part of the return process.

13. Replacement

Where a replacement is approved, we will attempt to provide the same product.

Replacement is subject to product availability.

If the same product is unavailable, Kidu Kids may offer an alternative resolution, such as a refund or another suitable option, subject to applicable terms.

14. Cancellation and Refund Before Dispatch

If an order cancellation is accepted before the order is processed or dispatched, the applicable paid amount may be refunded through the original payment method.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

15. Failed or Undelivered Orders

If an order cannot be delivered due to circumstances such as an incorrect address, unavailable recipient, repeated delivery attempts, or other reasons attributable to the customer, additional delivery or return arrangements may apply.

Please ensure that your delivery address and contact information are accurate when placing an order.

16. Promotional and Discounted Products

Products purchased during special promotions, discounts, clearance sales, or other campaigns may be subject to specific return or refund conditions.

The applicable terms displayed during the promotion or purchase will apply.

17. Exchange Policy

Where applicable, exchanges may be offered for eligible products subject to availability and the specific conditions of the order.

An exchange request does not automatically guarantee that a replacement product will be available.

18. Refund Processing Time

Once an approved refund has been initiated, the actual crediting time may vary depending on the payment method and financial institution.

Kidu Kids is not responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial service providers.

19. Fraudulent or Misuse of Return Policy

Kidu Kids reserves the right to investigate return requests and may restrict or reject requests where there is reasonable evidence of:

  • Fraudulent activity
  • Repeated misuse of the return policy
  • Product tampering
  • False claims
  • Abuse of replacement or refund services

Any action will be taken subject to applicable law.

20. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights or remedies that you may have under applicable consumer-protection laws.

Where applicable law provides a mandatory right or remedy, that right will continue to apply.

21. Changes to This Policy

Kidu Kids may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.