Welcome to Kidu Kids. These Terms & Conditions govern your use of our website and the purchase of products from Kidu Kids. By accessing or using our website, you agree to comply with these terms.

Please read these Terms & Conditions carefully before using our website or placing an order.

1. About Kidu Kids

Kidu Kids provides educational, creative, STEM, brain-development, memory, wooden and activity-based toys designed to make learning enjoyable through play.

Our product range may include toys suitable for different age groups, including 3+ Years, 5+ Years and 7+ Years, depending on the product.

2. Website Usage

By using our website, you agree that you will:

  • Provide accurate information when placing an order or creating an account
  • Use the website only for lawful purposes
  • Not misuse, damage, disrupt, or attempt to gain unauthorized access to the website
  • Not copy, reproduce, modify, or distribute website content without permission
  • Not use the website for fraudulent or unauthorized activities

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, age recommendations, and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your screen or device.
  • Packaging and product appearance may occasionally vary from the images shown.
  • Product specifications may be updated by manufacturers.
  • Availability may change without prior notice.
  • Actual product dimensions, colours, components, or packaging may differ slightly from website images.

Where applicable, the age recommendation and product specifications provided on the product page should be considered before purchasing.

4. Product Suitability and Safety

Parents, guardians, or responsible adults should review the recommended age and safety information before purchasing or giving a toy to a child.

Some toys may contain small pieces or components that may not be suitable for younger children.

Kidu Kids is not responsible for inappropriate use of a product contrary to its recommended age, instructions, warnings, or intended purpose.

Always follow the safety instructions provided with the product.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

Prices may change due to:

  • Manufacturer price changes
  • Promotional offers
  • Taxes or applicable charges
  • Availability
  • Website updates or technical errors

The applicable price shown at the time of checkout will generally apply to your order, subject to correction of any genuine pricing or technical error.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation through the contact information provided by you.

An order may be cancelled or declined in circumstances including:

  • Product availability issues
  • Incorrect product or pricing information
  • Payment failure
  • Suspicious or fraudulent activity
  • Incorrect shipping information
  • Technical or system errors
  • Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, the applicable amount may be refunded through the original payment method or another appropriate method.

7. Payment

We may provide multiple payment options through third-party payment service providers.

Customers are responsible for providing accurate payment and billing information.

Payment processing may be subject to the terms, conditions, privacy policies, and security practices of the applicable payment gateway.

Kidu Kids does not control third-party payment systems and cannot be held responsible for issues caused by the payment provider’s systems.

8. Shipping and Delivery

We aim to process and dispatch confirmed orders within the timeframe communicated on our website or during the ordering process.

Delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Product availability
  • Weather conditions
  • Public holidays
  • Logistics disruptions
  • Other circumstances beyond our reasonable control

Once an order has been handed over to the delivery partner, delivery may be subject to the courier company’s processes and timelines.

Customers are responsible for providing a complete and accurate delivery address and contact information.

9. Cancellation

Order cancellation may be permitted only under the conditions specified in our applicable cancellation policy.

Once an order has been processed, packed, dispatched, or handed over to the delivery partner, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible using the contact details provided on our website.

10. Returns and Refunds

Returns, replacements, exchanges, and refunds are subject to our Return & Refund Policy.

Products may be eligible for return or replacement only when they meet the conditions specified in that policy.

Customers should inspect the product and packaging after delivery and report any eligible issue within the applicable period.

For damaged, defective, incorrect, or missing-item claims, we may request photographs, videos, order details, or other information necessary to verify the issue.

11. Offers and Promotions

Kidu Kids may occasionally provide discounts, promotional offers, coupons, or special campaigns.

Promotional offers may be subject to:

  • Specific validity periods
  • Product or category restrictions
  • Minimum order requirements
  • Limited availability
  • One-time-use conditions
  • Other promotional terms

We reserve the right to modify, suspend, or withdraw an offer where necessary.

12. Intellectual Property

All content available on the Kidu Kids website, including but not limited to:

  • Logos
  • Brand elements
  • Product descriptions
  • Images
  • Graphics
  • Website design
  • Text
  • Icons
  • Videos
  • Page layouts

may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit website content without prior written permission from Kidu Kids or the applicable rights holder.

13. User Reviews and Content

If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that the content:

  • Should be genuine and relevant
  • Must not contain unlawful, abusive, misleading, offensive, or harmful material
  • Must not violate another person’s privacy or intellectual-property rights
  • Must not contain malicious code, spam, or unauthorized advertising

Kidu Kids reserves the right to remove or restrict content that violates these requirements.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics tools, social media platforms, and other external services.

These third parties may operate under their own terms and privacy policies.

Kidu Kids is not responsible for the availability, security, content, or policies of third-party websites or services.

15. Website Availability

We aim to keep the Kidu Kids website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Completely error-free
  • Free from technical issues
  • Free from viruses or other harmful components

Website functionality may occasionally be affected by maintenance, updates, technical problems, hosting issues, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Kidu Kids shall not be responsible for losses or damages arising from:

  • Improper use of products
  • Failure to follow product instructions or safety warnings
  • Incorrect information provided by the customer
  • Delays caused by third-party delivery providers
  • Payment gateway failures
  • Website interruptions
  • Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

17. Force Majeure

Kidu Kids shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, pandemics, or other unforeseen events.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

19. Changes to These Terms

Kidu Kids may update these Terms & Conditions from time to time to reflect changes in our products, services, website, business practices, or applicable legal requirements.

Updated Terms & Conditions will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are published may constitute acceptance of the updated terms, subject to applicable law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter and the applicable location of the business.