At Kidu Kids, we aim to make your shopping experience simple, reliable, and convenient. We carefully pack our educational, STEM, brain-development, memory, wooden, and creative toys before dispatching them to your selected delivery address.

Please review the following Shipping Policy before placing your order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will process and prepare your order for dispatch.

Orders are generally processed within [1–3 business days], unless otherwise mentioned on the product page or during checkout.

Processing time may be longer during:

  • Weekends and public holidays
  • Sale periods
  • Promotional campaigns
  • High-order volumes
  • Product availability issues
  • Unforeseen operational circumstances

2. Shipping and Delivery Time

After dispatch, the estimated delivery time may generally be [3–7 business days], depending on the delivery location and courier availability.

Delivery timelines are estimates and may vary because of:

  • Delivery location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Transportation delays
  • Regional restrictions
  • Unforeseen logistical circumstances

The estimated delivery date provided at checkout or through order communication should be considered indicative rather than guaranteed.

3. Shipping Locations

Kidu Kids currently aims to deliver orders to locations within India, subject to courier availability and serviceability.

Some remote or restricted locations may have limited delivery options.

If your location is not serviceable, we may contact you regarding an alternative delivery arrangement or applicable order resolution.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location
  • Order value
  • Product type
  • Promotional offers
  • Shipping service selected

Where free shipping is offered, the applicable conditions will be mentioned on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the progress of your shipment through the applicable delivery partner.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Complete delivery address
  • City
  • State
  • PIN code
  • Mobile number
  • Other information required for successful delivery

Kidu Kids is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Delivery Attempts

Our delivery partners may make multiple delivery attempts according to their applicable procedures.

Customers should ensure that someone is available to receive the package at the provided delivery address.

If an order is returned to Kidu Kids because of repeated failed delivery attempts, an incorrect address, refusal to accept the package, or other customer-related reasons, additional shipping or re-delivery arrangements may apply.

8. Delayed Deliveries

Although we work with delivery partners to provide timely delivery, certain delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Strikes
  • Government restrictions
  • Courier operational issues
  • Public holidays
  • High-volume periods
  • Other unforeseen events

If a significant delay occurs, we will make reasonable efforts to assist you and provide available shipment information.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, please inspect the package carefully before accepting it where possible.

If the product inside is damaged, contact Kidu Kids as soon as possible and provide:

  • Order number
  • Photographs of the package
  • Photographs of the shipping label
  • Photographs of the damaged product
  • Video evidence, where required

Please refer to our Return & Refund Policy for information regarding damaged or defective products.

10. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within the applicable period mentioned in our Return & Refund Policy.

We may request photographs, videos, packaging details, or other information to verify the issue.

After verification, we will provide an appropriate resolution according to the applicable policy.

11. Multiple Products in One Order

If an order contains multiple products, they may be shipped together or separately depending on product availability, packaging requirements, warehouse processing, or courier logistics.

You may receive separate tracking details for different shipments.

12. Pre-Orders and Out-of-Stock Products

If a product is marked as pre-order, temporarily unavailable, or subject to a specified dispatch date, the applicable estimated dispatch information will be communicated on the product page or during the ordering process.

Orders containing products with different availability timelines may be dispatched according to the applicable fulfillment schedule.

13. Shipping During Sales and Holidays

During major sales, festivals, promotional campaigns, or holiday periods, order volumes may be higher than usual.

This may result in additional processing or delivery time.

We recommend placing orders in advance when the products are required for a specific occasion or event.

14. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, the applicable COD option will be displayed during checkout.

COD availability may depend on:

  • Delivery location
  • Order value
  • Product eligibility
  • Courier serviceability
  • Other applicable conditions

15. International Shipping

Unless specifically stated otherwise on the website, Kidu Kids currently focuses on deliveries within India.

International shipping, if introduced in the future, may be subject to additional shipping charges, customs duties, taxes, import regulations, and delivery conditions.

16. Shipping Restrictions

Certain products or locations may have shipping restrictions due to courier requirements, regional limitations, product characteristics, or applicable regulations.

If an order cannot be shipped to the selected location, we will make reasonable efforts to inform the customer.

17. Delivery Confirmation

Delivery is considered completed when the shipment is recorded as delivered by the applicable delivery partner to the address or recipient details provided with the order.

If you believe an order has been incorrectly marked as delivered, please contact us promptly with your order details.

18. Changes to Shipping Policy

Kidu Kids may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery processes, business operations, or applicable requirements.

The latest version will always be published on this page with the updated Last Updated date.